As a result, the average time from picking a customer’s items to positioning the customer’s package on the outbound dock is 11 minutes in Same-Day facilities, more than an hour faster than our traditional fulfillment centers. These buildings are designed for speed with smaller footprints, streamlined conveyors, and picking directly to pack stations. I’ve spent a lot of time in these buildings this year, and I can personally attest to the innovation and customer obsession happening in them every day. Same-Day facilities are smaller buildings situated close to the large metro areas they serve, which decreases the distance to customers. This allows us to shorten replenishment times while maintaining the broadest selection of products available to fulfill a customer’s entire order at one time from the Amazon location closest to them. We’re also expanding our capacity to place products in the right fulfillment center in each region. This helps to ensure that we have the right inventory, in the right places, at the right time. We use increasingly advanced machine learning algorithms to better predict which items customers in various parts of the country will want and when they will want them, and we work with our vendors and selling partners to store those products closer to customers. Items shipped from nearby fulfillment centers or delivery stations helps packages get to customers not only faster, but also with fewer emissions.
Today, more than 76% of the orders we fulfill come from within the customer’s region. We keep a broad selection of inventory in each region, making it faster and less expensive to get those products to customers.
Now we have eight interconnected regions serving smaller geographic areas. Previously, we fulfilled orders from any of our operational sites across the country. In short, we divided the country into smaller, easier-to-reach regions. So how have we achieved our fastest delivery speeds on the broadest selection ever, and why do we expect to get even faster from here? Here’s a quick summary.
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